Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

1.1 Information You Provide

This includes:

• Name, email address, and phone number when you create an account or contact us
• Billing and shipping address for order fulfillment
• Payment information (processed securely via our payment partners — we do not store full card details)
• Communications you send to us, including consultation requests and customer service inquiries
• Preferences and wishlist items you save

1.2 Information Collected Automatically

When you visit lamps.com, we automatically collect:

• Device and browser type, operating system, and IP address
• Pages visited, time spent, and navigation patterns
• Referral source (how you found our website)
• Cookie identifiers and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping notifications and delivery coordination
• Provide our white-glove delivery and design concierge services
• Send transactional communications (order confirmations, shipping updates, warranty information)
• Respond to your inquiries and customer service requests
• Send marketing communications, including new collection announcements and exclusive offers, if you have opted in
• Improve our website, product curation, and customer experience
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud and unauthorized access

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze how our site is used. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

Types of cookies we use:

• Essential cookies: Required for the website to function, including shopping cart and account sessions
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference cookies: Remember your settings and customizations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist with order fulfillment, payment processing, shipping, email delivery, and website analytics, under strict confidentiality agreements
• Professional advisors: Lawyers, accountants, and auditors as required
• Law enforcement: When required by law, court order, or to protect the rights and safety of our customers and business
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our business

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Order records are retained for a minimum of seven (7) years. You may request deletion of your account and personal data at any time by contacting us at Support@lamps.com.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Portability: Request your data in a structured, machine-readable format
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly
• Restriction: Request that we restrict the processing of your data in certain circumstances

To exercise any of these rights, please contact us at Support@lamps.com.

7. Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure data storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at Support@lamps.com.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: Support@lamps.com
• Address: 22 Washington Square N, New York, NY 10011, USA
• Website: lamps.com